Acceptable Use Policy

Last updated: 5 May 2026  |  FrameLogic Limited (Companies House: 17193146)

This Acceptable Use Policy (“AUP”) sets out the rules for using Autera. It forms part of the Terms of Service and applies to every user. Breaching this AUP may result in suspension or termination of your account, and we may report serious breaches to the relevant authorities.

1. Lawful use only

• You must use Autera only for lawful purposes and in compliance with all applicable laws of England and Wales, the United Kingdom, and any other jurisdiction where you operate.
• You must not use Autera to facilitate fraud, money laundering, tax evasion, or any other criminal activity.
• You must comply with the DVLA terms of access when performing vehicle lookups.

2. Prohibited content

You must not upload, store, or transmit through Autera any content that is:

• Illegal, infringing, defamatory, harassing, threatening, or obscene
• Subject to copyright, trademark, or other intellectual property rights you do not own or have permission to use
• Personal data of individuals you do not have a lawful basis to process
• Malware, viruses, ransomware, or any other malicious code
• False, misleading, or designed to deceive customers or third parties

3. No spam, phishing, or fraud

• You must not use Autera to send unsolicited bulk email, SMS, or other communications.
• You must not impersonate any person or entity, or create accounts using false identity information.
• You must not use Autera to phish for credentials, payment details, or other sensitive information.
• You must not generate or send fraudulent invoices, quotes, or job records.

4. No technical abuse

• No reverse engineering, decompiling, or disassembling any part of Autera.
• No bypassing or attempting to bypass authentication, rate limits, plan limits, or other security and access controls.
• No automated scraping, crawling, or bulk extraction. Use the “Download my data” export tool for your own data.
• No load testing, vulnerability scanning, or penetration testing without our prior written authorisation. Responsible disclosure of vulnerabilities is welcome at security@getautera.com.
• No probing the platform with the intent of finding exploits or extracting data belonging to other workshops.

5. No competing service development

You must not use Autera, or any data, code, design, or knowledge derived from Autera, to develop, operate, or improve a service that competes with Autera. This includes using our platform to train machine-learning models intended to replicate Autera’s functionality.

6. No data resale

You may export your own data using the data export tool, but you must not export data for the purpose of resale or commercial redistribution to third parties without explicit consent of the data subjects involved.

7. Account integrity

• One workshop account per legal business entity. Do not create multiple accounts to circumvent plan limits, trial periods, or refund policies.
• Do not share login credentials. If team members need access, invite them as members of your workshop.
• Notify us promptly at support@getautera.com if you suspect unauthorised access to your account.

8. Reporting violations

If you become aware of a breach of this AUP, please report it to abuse@getautera.com. Include sufficient detail (workshop slug, what you observed, any timestamps) for us to investigate.

9. Enforcement

We reserve the right, but are not obliged, to investigate suspected breaches of this AUP. Where a breach is confirmed, we may, depending on severity:

• Issue a warning and ask you to remediate
• Restrict specific features (e.g. document uploads) pending review
• Suspend your account temporarily
• Terminate your account immediately, with the data retention timelines in our Terms applying
• Report serious or criminal breaches to law enforcement, regulators, or affected third parties

For severe breaches (illegal content, fraud, security attacks) we may take enforcement action without prior warning. We are not liable for any loss arising from enforcement of this AUP.

10. Contact

AUP violations: abuse@getautera.com
Security disclosures: security@getautera.com
General support: support@getautera.com